Privacy Policy & Terms of Use

1. Introduction

Orylabs Services Pvt. Ltd. (“Orylabs”, “we”, “our”, or “us”) provides technology consulting, AI automation, software development, ERP solutions, DevOps support, and related digital services.

This document outlines:

• How we collect, use, and protect personal and business information
• The terms governing access to and use of our website and services

By accessing our website, engaging our services, or communicating with us, you agree to this Privacy Policy and Terms of Use.

2. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name, email address, phone number
• Company name and designation
• Billing and invoicing details

b) Business & Project Information

• System architecture details (if shared)
• Website or application performance data
• Analytics and usage metrics
• Access credentials for tools or platforms (provided by client)

c) Technical Information

• IP address
• Browser and device type
• Log data and usage behavior
• Cookies and tracking data (via website analytics tools)

3. How We Use Information

We use collected information to:

• Deliver contracted technology and consulting services
• Develop, deploy, and maintain software systems
• Improve system performance and automation workflows
• Communicate project updates and support
• Process invoices and maintain compliance records
• Enhance website functionality and user experience

We do not sell, rent, or trade personal data to third parties.

4. Data Sharing & Disclosure

Information may be shared only with:

• Authorized employees and contractors bound by confidentiality
• Trusted third-party platforms (e.g., cloud providers, analytics tools, hosting services)
• Legal or regulatory authorities where required by law

All third-party service providers are required to maintain reasonable data protection standards.

5. Data Retention

We retain information only for:

• The duration of an active client engagement
• Compliance with contractual and legal obligations
• Internal record-keeping and dispute resolution purposes

Upon written request and subject to legal requirements, clients may request deletion of their personal data.

6. Data Security

We implement reasonable technical and organizational safeguards including:

• Secure cloud environments
• Role-based access controls
• Encrypted communications (where applicable)
• Password-protected systems

However, no digital infrastructure is completely secure. Clients are responsible for safeguarding their own access credentials.

7. Cookies & Website Tracking

Our website may use cookies and analytics tools to:

• Measure traffic and usage patterns
• Improve user experience
• Monitor website performance

Users may disable cookies via browser settings, though some functionality may be affected.

8. User Rights

Subject to applicable laws (including the Digital Personal Data Protection Act, 2023 – India), individuals may request:

• Access to their personal data
• Correction of inaccurate data
• Deletion of personal data (where legally permissible)

Requests may be submitted to: info@orylabsservices.com

9. Scope of Services

Services are provided strictly as per mutually agreed proposals, contracts, or statements of work (SOW). Deliverables, timelines, and pricing are governed by written agreements.

10. Client Responsibilities

Clients agree to:

• Provide accurate and lawful information
• Hold rights to all content, data, or materials shared with us
• Avoid requesting unlawful, unethical, or misleading activities
• Maintain confidentiality of system access credentials
• Cooperate in a timely manner for project execution

11. Intellectual Property

Unless otherwise agreed in writing:

• Custom-developed software created specifically for a client becomes the client's property upon full payment.
• Pre-existing frameworks, tools, templates, automation modules, and proprietary methodologies remain the intellectual property of Orylabs.
• Orylabs may reference non-confidential aspects of completed work for portfolio purposes unless restricted by NDA.

12. Payments & Refunds

• Payments must be made as per agreed contract terms.
• Fees are generally non-refundable once work has commenced.
• Delayed payments may result in suspension or termination of services.

13. Third-Party Platforms

Our services may integrate with third-party platforms including cloud providers, hosting environments, analytics systems, and advertising platforms. Orylabs is not responsible for:

• Policy changes by third-party platforms
• Account suspensions beyond our control
• Platform outages or service interruptions

14. Service Limitations

While we strive for measurable improvements and performance optimization, Orylabs does not guarantee:

• Specific revenue outcomes
• Platform algorithm stability
• Business growth metrics dependent on external market conditions

Technology outcomes depend on client cooperation, infrastructure readiness, and external variables.

15. Limitation of Liability

To the maximum extent permitted by law:

• Orylabs shall not be liable for indirect, incidental, or consequential damages.
• Liability is limited to the total fees paid for the relevant service engagement.

16. Termination

Either party may terminate services as per contractual terms. Upon termination:

• Outstanding dues must be cleared
• Access credentials may be revoked
• Data retention will follow internal compliance policies

17. Governing Law & Jurisdiction

This policy and all service agreements shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Ghaziabad, Uttar Pradesh, India.

18. Updates to This Policy

We may update this Privacy Policy & Terms of Use periodically. The latest version will supersede prior versions and will be made available upon request or published on official platforms.

19. Contact Information

Orylabs Services Pvt. Ltd.

• Email: info@orylabsservices.com
• Phone: +91-9911051673
• Location: Ghaziabad, Uttar Pradesh, India